RMA service

RMA Service & Repair

Fast, professional and reliable service for LDDE products and the brands we distribute.

Start RMA request
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EXPERT DIAGNOSTICS

Expert analysis
by our technicians.

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Fast turnaround

Short processing times
to get you back on track.

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SPARE PARTS AVAILABILITY

Readily available genuine LDDE spare parts.

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Personal support

We are here to help –
before and after your repair.

01

Contact information

Please provide your contact details.

Contact information
02

Product information

Please provide details about the product.

Product information
03

Issue description

Please describe the issue as precisely as possible.

Issue description
Add files (optional)

You can upload up to 5 photos (max. 5 MB each) or one video (max. 25 MB) to help us understand the issue.

04

Cost estimate

Would you like a cost estimate before the repair?

Cost estimate
Cost estimate required *
05

Billing address

Please provide your billing address.

Billing address

Once you have received your RMA number, please send your unit to:

LDDE Vertriebsgesellschaft m.b.H.
Simmeringer Hauptstrasse 357
1110 Vienna, Austria

Important information

Please mark your RMA number clearly on the outside of the package.
Incomplete information may cause delays in processing.
Our service team will contact you as soon we receive your unit.
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Our RMA process

  1. Icon: Form01

    Submit request

    Complete the RMA form online.

  2. Icon: Email02

    RMA confirmation

    You will receive your RMA number by email.

  3. Icon: Packed parcel03

    Send in unit

    Pack the unit securely and send it to us.

  4. Icon: Repair and testing04

    Repair & testing

    Our technicians inspect and repair your unit.

  5. Icon: Done05

    Return shipment

    We return your unit to you as quickly as possible.